Trending Black Heart Red Frock

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our product and service, Customer have the liberty to cancel their Order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Please login your account and go into order tab and click on cancel order request. This option only allow before product dispatch from our warehouse.

For Cancellations please contact the us via contact us link.
After Product Shipped, we are not able to cancellation order.
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Refund Policy

We will try our best to create the suitable design concepts for our customers.

In case any Customer  is not completely satisfied with our products we can’t provide a refund but for your feedback most welcome and you can mail us. we can try improve our products.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

We Working with No Refund Policy [ Expect Some Issue Like Product out stock , Delivery Not Possible, Any Emergency etc.  ]

*So Please Any Refund Related Issue Contact Us. We Provide Best solution as possible.

Return Policy

We Offer 7 Days Easy Return Policy* :-

This is only valid for Clothing (Men’s wear, women) Categories. This is return cum replacement or exchange policy. If you got wrong item, size issue, color issue, item missing than we provide exchange or replacement of product. In case product out of stock and unavailable than we provide Refund. Don’t worry we care our valuable customer. Our team investigation your issue and provide best of possible solution. This is not valid for under discounted or offer products. It is not valid for fabric issue, minor color difference , fabric quality. your feedback is important for our improvement.

Return and Refund T&C :-

Return will be create after our team investigation if we found valid reason or as per our policy terms.

Product will be original condition as we dispatched (like Unwashed, Unused, tags, accessories etc )

Refund initial after return parcel delivered and QC approved by our team.

COD Charge / Shipping charges are non refundable. If Customer return product and want to refund due to size / damage / other issues we will be charge 149/- INR or Exchange and Replacement items No charges paid by customer.

Refund process via payment partner with same source of payment or if you have order with COD than please share Bank details along with return ticket mail/whatsapp.

Refund Process time depend on as per payment partner or Bank account.

Don’t Share OTP and No advance pay for COD orders. Beware from scammers and fraud callers. Don’t visit any other website for customer complain or return process. we are not responsible for any scam / fraud attempt. 

Note : Please make a video before unboxing the parcel. It help to get refund or replacement of product as faster.

For Return please contact the us via contact us Page.

*In Case you received wrong item, Damage Product, Item Missing Please Register Complain with us. We Find Out Best Solutions.

*Please Contact Us For Cancellation & Return Process.

Mail Us : return@sugamdha.com